At Velmora, we want to ensure you are fully satisfied with your purchase. If you are not happy for any reason, we offer a return and refund policy that aligns with applicable consumer protection laws.
1. Return Conditions
If you are not satisfied with your purchase, you may return the product within 30 days of receiving it, provided that:
- The product is unused and in its original packaging.
- The product is intact and in its original condition.
Before returning an item, please contact us at support@velmora.com.au with your order number for further instructions.
Return Shipping
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Customers are responsible for return shipping costs, unless the product was defective or damaged upon arrival.
Please return your orders at the following address: 4 Jean Close Woree QLD 4868 Australia - Once we receive and inspect the returned item, we will process your refund in accordance with our policy.
2. Refund Conditions
Once we receive the returned product, we will inspect it for condition and completeness. If the product meets our return criteria, we will issue a refund to the original method of payment.
Refund Processing Time
- Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
3. Legal Compliance
We comply with all relevant legal requirements regarding returns and refunds. We reserve the right to update this policy as needed to reflect current laws and regulations.
4. Contact Us
If you have any questions or need assistance with a return, please contact us at:
📧 Email: support@velmora.com.au
Your satisfaction is our priority, and we appreciate your trust in Velmora.