To exercise your right to cancel, please notify us within the 30-day cancellation period by email or in writing. Include the following details:
- Your Name
- Your Address
- Order Number
📧 Email: support@velmora.com.au
Returning the Goods
- Items must be unused, undamaged, and in their original packaging.
- Returns must be made within 30 days of receiving the goods.
Please return to the following address: 4 Jean Close Woree QLD 4868 Australia - Return shipping costs are the responsibility of the customer, unless the item was faulty or damaged upon arrival.
Refund Process
- Once we receive and inspect the returned goods, we will issue a full refund.
- Refunds will be processed within 10 business days to the original payment method.
Thank you for your understanding and for choosing Velmora!